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Make money on the net ----Cybershop customer service

by lidongqun on Oct 15, 2009

China 's everyday newly opened online Shop is over 5000, Shop scale is gradually increasing, and many cybershoppers are unable to go it alone to cope with the daily trading, resulting in a new career "cybershop customer service" which is more and more popular.     As a cybershopper , epathchina.com ( www.epthchina.com ) has set up its own complete customer service. Here, epathchina.com is willing to share some common information, which may give some inspiration and help to the potential customer service.   It is learned that the online customer service have reached a considerable detail of division. There are customer services such as instant messaging, telephoning to answer buyer questions, shopping guide customer service; specializing in receiving complaints, helping shopkeepers with package express and so on.     Epathchina.com considers that all the online shopkeepers have a high basic requirement of customer...Read More >>



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What Does It Take To Give Great Customer Service?

by dcasst2002

Here are a few of my personal suggestions for how to give great customer service: &nbsp; Immediate Callbacks - My advice is to never wait more than 24 hours to callback a customer. &nbsp; If you wait longer than 24 hours to callback, it will suggest to the customer that they simply are not important to you. &nbsp; Quick Delivery – Never make the customer wait for more than one week to receive their products. &nbsp; After 5 working days, customers begin to anticipate the expected merchandise. &nbsp; Something Special – Always try to do a...

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