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Customer Consulting welcomes contact centre report

by Bob Little on Mar 22, 2010

Normal 0 false false false MicrosoftInternetExplorer4 st1:*{behavior:url(#ieooui) } /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} The customer and change managementcompany Customer Consulting Ltd (CCL) has welcomed the findings of the ‘UKContact Centre Decision-Makers’ Guide 2009’, a report which examines theperformance, operations, technology and human resources aspects of UK contactcentre operations.   Commenting on this recentlypublished seventh annual report into the UK ’s contact...Read More >>



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