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What Does It Take To Give Great Customer Service?
by dcasst2002 on Dec 1, 2009
Here are a few of my personal suggestions for how to give great customer service: Immediate Callbacks - My advice is to never wait more than 24 hours to callback a customer. If you wait longer than 24 hours to callback, it will suggest to the customer that they simply are not important to you. Quick Delivery – Never make the customer wait for more than one week to receive their products. After 5 working days, customers begin to anticipate the expected merchandise. Something Special – Always try to do a little something special on each package that is delivered. This can be a handwritten note enclosed in the package. Use “pretty paper” or “pretty ribbons” . . . something eye-catching on the outside will make the inside seem more special. Another idea is to enclose free samples or coupons good on future purchases. Birthday Notes – Always keep track of your customers’...Read More >>
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